Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Helen & Mark London. By placing an order on our website, you agree to the terms outlined below.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made through the Helen & Mark London website. By placing an order, you confirm that you have read and accepted these terms.

2. Product Information

We make every effort to display and describe our products as accurately as possible. However, minor variations, typographical errors, or inaccuracies may occur. Such errors do not entitle the customer to compensation or cancellation of the agreement.

3. Orders & Payment

All orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on your country or location. Customers are responsible for selecting a suitable and available payment method during checkout.

4. Processing & Delivery

  • Order Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days, depending on destination

  • Orders are shipped directly from our international supplier, which may be located outside your country of residence.

Delivery times are estimates and may vary due to external factors such as customs processing, public holidays, or courier delays.

5. Returns & Cancellations

For detailed information regarding returns, refunds, and cancellations, please refer to our separate Return Policy.

6. Liability

Helen & Mark London is not liable for loss or damage during shipping if the tracking information confirms that the package has been delivered to the address provided by the customer.
Customers are responsible for ensuring that their shipping details are complete and accurate at the time of ordering.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and design elements, is the intellectual property of Helen & Mark London and may not be copied, reproduced, or used without prior written consent.

8. Complaints Procedure

Any complaints or concerns can be submitted in writing via email. We aim to respond to all inquiries within 5 business days.

Email: info@helenmarklondon.com

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law provisions.