Shipping & Delivery Policy

At Helen & Mark London, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.

1. Processing Time

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking details.

2. Delivery Time

The estimated delivery time is 3–7 business days, depending on your location.
Please note that delivery times may vary due to high-demand periods, customs inspections, public holidays, or unforeseen courier delays.

3. Shipping Method & Origin

All orders are shipped directly from our international supplier, which may be located in China.
As a result, customs duties, import taxes, or additional fees may apply depending on the destination country. These charges are the responsibility of the customer.

4. Shipping Costs

Shipping costs are displayed during checkout and are calculated based on factors such as:

• Package weight

• Shipping destination

• Selected shipping method

5. Shipping Responsibility

• If the tracking information confirms that the package has been delivered, responsibility for the shipment transfers to the customer.

• Customers are responsible for providing accurate and complete shipping details.

• Any address errors or changes must be reported within 24 hours of placing the order.

6. Contact

For any questions regarding shipping or delivery, please contact our customer support team:

Email: info@helenmarklondon.com