Privacy Policy

This Privacy Policy applies to the services of Helen & Mark London. We highly value your privacy and are committed to protecting the personal data you share with us. All personal information is handled with care and in accordance with applicable data protection laws.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • IP address and device information

  • Browsing behavior and activities on our website

2. Purpose of Data Processing

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To provide customer service and support

  • To communicate order updates and important service-related information

  • To send relevant promotional or marketing communications (where permitted)

  • To improve our website, services, and overall customer experience

3. Sharing Data with Third Parties

Helen & Mark London only shares personal data with third parties when this is necessary to operate our business effectively. This may include:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

We may also disclose personal data if required by law or legal authorities. All third parties are required to handle your data securely and confidentially.

4. Data Retention

Your personal data is not retained longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law.

5. Cookies

Our website uses cookies to enhance functionality, analyze website traffic, and support marketing activities. You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect website functionality.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to data processing

  • Request data portability

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy, you can contact us at:

Company Name: Helen & Mark London
Email: info@helenmarklondon.com